I did not need a new computer, Scot went the extra-mile to diagnose the real issues and fix them. I am currently running my business out of my home, which… everyone knows means that all technical ‘support’ falls squarely on my shoulders! I run some operationally heavy applications on my laptop, and their performance is crucial. I started noticing that the performance of my laptop was worsening by the day. Not only was I getting the dreaded “Blue Screen” followed by my system crashing, but also my CPU usage was nearing 100% and everything that I was running was slowing way down. I feared my only solution was to buy a new computer! Without knowing what to do, I did a quick internet search of technical support in my area and discovered Scot. What a Lifesaver! I now feel like I have my own IT department!! Scot arrived at my house on time and ready to work. It turns out this was not your run-of-the mill issue that could be solved by simply ‘deleting cookies’ and scanning for viruses. Scot took the time to REALLY figure out what was going on. The issues were complicated and not straight-forward, but Scot went the extra-mile to diagnose the real issues and fix them. It was very clear that the performance of my ‘machine’ was important to him. I am happy to say that my computer is restored to it’s original glory and I do NOT need a new computer! Not only that, there was one lingering item that bothered him about the speed of my processor (Intel CORE i7) that didn’t sit right with him so he did some further research after he left and even CALLED me the next day with a solution that he found. He walked me through it and, BINGO, my CORE i7 is now performing as it should. This is not your ordinary ‘technical support’. Scot is an experienced professional who brings comprehensive knowledge to bear. I am extremely pleased with the results and relieved to know that I now have a resource to call on if I run across technical issues. Read more “Scot went the extra-mile to diagnose the real issues and fix them”