Troubleshooting & Repair

Scot has a broad range of software and hardware experience, but what makes him unique is his ability to relate to those who don’t have his level of IT savvy. If necessary, he is meticulous in researching and explaining relevant information. He relates well and is there to help anyone in need of IT assistance, regardless of his or her ability in operating or owning computers. He is highly competent, and truly a ‘people’ IT person.

You know you’re in trouble when your approaching deadline and your computer screen goes blank. That’s when you call Scot Gerardi. He’s loyal to his customers, cuts through the detail for you and gets your operations back up and running. His competence is only outdone by his care and concern for his customers. It’s a welcome relief to have Scot on hand as the go-to person for IT support. I welcome the opportunity to recommend Scot to the small business community.

Scot thinks proactively and strategically, and is quick to find solutions to your PC dilemma. He acts with the utmost integrity in all interactions and can communicate with any customer, be they 11 or 51! Scot is willing to go the extra mile which is hard to find these days. His personalized attention is a welcome change in today’s fast paced environment. I will use Scot for all my PC needs- be it for advice on the latest innovations or any functional issues with my current equipment!

He is the perfect answer for the small business person. He has the expert depth of knowledge, the great customer service attitude, and is incredibly cost sensitive. He lays out the pros & cons of solutions with their costs, so that I can make the most intelligent decision for my business. Any business, large or small, would be exceptionally well served in using Scot’s services. He is at the top of my list of trusted service providers.

Scot is a life saver (and good at what he does). He pays attention to detail, explains what he does and why and is very easy to work with. Scot came to my home, removed the spyware on my main computer, then wouldn’t stop until all issues were resolved which included re-installing windows and daily used applications. While he was here, he also looked at my laptop and second computer and gave me suggestions for those. I recommend Scot to my friends and business associates just about everyday!

Scot is a person of the utmost character, a highly motivated self-directed successful person, who consistently puts the customer’s needs first. Scot has helped me and my staff develop good computer habits by automating many of the tasks needed to optimize a personal computer and being able to keep it running at peak efficiency.

Scot Gerardi has been a delight to work with! He has both technical talents and interpersonal skills—a rare combination when it comes to many IT professionals. Scot provides remote IT support for the various businesses I operate. On more than one occasion, he has prevented problems from morphing into a major crisis. He anticipates needs, researches the latest, and gets back to me with options so that I can make the best decisions.

Scot was exceptionally helpful with fixing major software issues on my mother’s computer. Scot even created a disc to restore my mother’s computer in the event she ever had another major software issue. Scot made an inconvenient situation SIMPLE for someone who knows very little about computers. I highly recommend Scot to ANYONE who has a computer problem or question. He is always happy to help, prompt, and gets the job done right the first time.

Not only did you respond to our urgent computer breakdown so promptly but applaud your support and expertise in successfully resolving our frustrating dilemma. Thanks to you our whole family is back to normal in cyberspace. We have whole heartedly encouraged family, friend and co-workers to engage your services to rectify any computer glitch they may encounter and of course we will contact you for all our future needs.

Scot was very quick to handle immediate and pressing problems with our computer system. His effort and innovative thought process makes him a special problem solver. He also instituted a new approach to our computing that has saved us many hours. His vast knowledge of software allows us to purchase updates at a fraction of the cost. Since we do not have an IT person on staff, Scot has been invaluable to us with his reliable service and attention to detail.

Scot takes his customer focus to an extreme. Scot, with his incredible patience, walked me through step by step until we resolved my issues. He is also very knowledgeable in his field. He recommended to me a few ideas that nowhere else I could have gotten. Beyond my impressions of Scot I have been approached by several others who know Scot and universally they told me how helpful he was to them. Scot is always ready and available to provide assistance to others.