System or application program errors can cause your computer to malfunction, freeze, or fail. I can quickly diagnose the problem and eliminate or reduce defects that interfere with normal operation.
Should the need arise, I can also work to restore critical information and deleted files that often result from computer glitches, bugs and damaged hardware or software.
Scot Gerardi has been a delight to work with!
Scot Gerardi has been a delight to work with! He has both technical talents and interpersonal skills—a rare combination when it comes to many IT professionals. Scot provides remote IT support for the various businesses I operate. On more than one occasion, he has prevented problems from morphing into a major crisis. He anticipates needs, researches the latest, and gets back to me with options so that I can make the best decisions.
Even though he lives miles and miles away from me, Scot can still fix my computer!
The best thing about Scot is that even though he lives miles and miles away from me, he can still fix my computer! I’ve turned to him numerous times with multiple, sticky, frustrating computer problems of all kinds. Every single time he’s amazed me with his computer knowledge. What’s even better is that he’s focused on educating you at the same time, so he’s very articulate when providing instructions. Plus he goes above and beyond to help you out of your jam, and his rates are extremely reasonable for the knowledge and value he provides. One time he sent some… advice to me and I sent it to all my friends. Now even my mother says “Did you call Scot?” and she doesn’t even know him! She just remembers the email I sent her because the advice helped her! Read more “Even though he lives miles and miles away from me, Scot can still fix my computer!”
Scot is a life saver (and good at what he does)
Scot is a life saver (and good at what he does). He pays attention to detail, explains what he does and why and is very easy to work with. Scot came to my home, removed the spyware on my main computer, then wouldn’t stop until all issues were resolved which included re-installing windows and daily used applications. While he was here, he also looked at my laptop and second computer and gave me suggestions for those. I recommend Scot to my friends and business associates just about everyday!
Scot went the extra-mile to diagnose the real issues and fix them
I did not need a new computer, Scot went the extra-mile to diagnose the real issues and fix them. I am currently running my business out of my home, which everyone knows means that all technical ‘support’ falls squarely on my shoulders! I run some operationally heavy applications on my laptop, and their performance is crucial. I started noticing that the performance of my laptop was worsening by the day. Not only was I getting the dreaded “Blue Screen” followed by my system crashing, but also my CPU usage was nearing 100% and everything that I was running was slowing… way down. I feared my only solution was to buy a new computer! Without knowing what to do, I did a quick internet search of technical support in my area and discovered Scot. What a Lifesaver! I now feel like I have my own IT department!! Scot arrived at my house on time and ready to work. It turns out this was not your run-of-the mill issue that could be solved by simply ‘deleting cookies’ and scanning for viruses. Scot took the time to REALLY figure out what was going on. The issues were complicated and not straight-forward, but Scot went the extra-mile to diagnose the real issues and fix them. It was very clear that the performance of my ‘machine’ was important to him. I am happy to say that my computer is restored to it’s original glory and I do NOT need a new computer! Not only that, there was one lingering item that bothered him about the speed of my processor (Intel CORE i7) that didn’t sit right with him so he did some further research after he left and even CALLED me the next day with a solution that he found. He walked me through it and, BINGO, my CORE i7 is now performing as it should. This is not your ordinary ‘technical support’. Scot is an experienced professional who brings comprehensive knowledge to bear. I am extremely pleased with the results and relieved to know that I now have a resource to call on if I run across technical issues. Read more “Scot went the extra-mile to diagnose the real issues and fix them”
It’s a welcome relief to have Scot on hand as the go-to person for IT support
You know you’re in trouble when your approaching deadline and your computer screen goes blank. That’s when you call Scot Gerardi. He’s loyal to his customers, cuts through the detail for you and gets your operations back up and running. His competence is only outdone by his care and concern for his customers. It’s a welcome relief to have Scot on hand as the go-to person for IT support. I welcome the opportunity to recommend Scot to the small business community.
Kept us updated throughout the entire process and walked me through every step clearly
I honestly feel that if I had called someone else to assist us with our computer, we would have ended up having to replace the whole thing. If we had tried to deal with the problem (and Dell) on our own, we would not have had the technological skills or the vocabulary needed to get the issues solved. You were friendly and caring about our situation, kept us updated throughout the entire process and walked me through every step clearly, so that I understood what was happening and what would come next. Above and beyond ALL that, you are a… very warm, genuine person and were a pleasure to deal with. I think this may be your biggest asset because in a tech world, people aren’t always kind to those of us with limited computer knowledge. Read more “Kept us updated throughout the entire process and walked me through every step clearly”
Scot is at the top of my list of trusted service providers
He is the perfect answer for the small business person. He has the expert depth of knowledge, the great customer service attitude, and is incredibly cost sensitive. He lays out the pros & cons of solutions with their costs, so that I can make the most intelligent decision for my business. Any business, large or small, would be exceptionally well served in using Scot’s services. He is at the top of my list of trusted service providers.
Scot is highly competent, and truly a ‘people’ IT person
Scot has a broad range of software and hardware experience, but what makes him unique is his ability to relate to those who don’t have his level of IT savvy. If necessary, he is meticulous in researching and explaining relevant information. He relates well and is there to help anyone in need of IT assistance, regardless of his or her ability in operating or owning computers. He is highly competent, and truly a ‘people’ IT person.
Consistently puts the customer’s needs first
Scot is a person of the utmost character, a highly motivated self-directed successful person, who consistently puts the customer’s needs first. Scot has helped me and my staff develop good computer habits by automating many of the tasks needed to optimize a personal computer and being able to keep it running at peak efficiency.
He sure saved my company from a complete disaster & I now have someone I can count on!
One morning I turned on my laptop to start my workday. I stepped away for a few minutes since it was slow to boot up. When I returned, I noticed my laptop screen was black with a white cursor and nothing else. Rebooting didn’t help. Since I did not have a clue as what to do, I contacted Scot whom I had met at a networking group. Scot was able to repair my Vista operating system, save my data & had me up and running again within 2 days! Scot saved me lots of time, money and frustration. Knowing I… needed to purchase an additional computer, he was able to also assess my needs, advised me on a new laptop purchase, set it up and even helped saved $200. If you are in a jam and need to get back up and running quickly or need to make a new computer purchase & are unsure of your needs, I highly recommend giving Scot a call. He sure saved my company from a complete disaster & I now have someone I can count on! Read more “He sure saved my company from a complete disaster & I now have someone I can count on!”
Scot is always ready and available to provide assistance
Scot takes his customer focus to an extreme. Scot, with his incredible patience, walked me through step by step until we resolved my issues. He is also very knowledgeable in his field. He recommended to me a few ideas that nowhere else I could have gotten. Beyond my impressions of Scot I have been approached by several others who know Scot and universally they told me how helpful he was to them. Scot is always ready and available to provide assistance to others.
We could get back to work with minimal productivity loss
Almost every weekday morning I watch a daily mortgage/real estate show that offers quick industry updates and relevant scoop and this particular morning, when I went to view the video, my computer crashed and gave me a blue screen. I called Scot who is the computer guy in my networking group. He informed me that the video driver needed to be upgraded. It took him a little while to find the right one since this driver had particular problems. Once found, Scot installed and tested it. Thank goodness no more crashes. Scot also cleaned my assistant’s computer of spyware, viruses… and a rootkit. I am glad I know Scot because he got both my assistant and I out of a real jam quickly so we could get back to work with minimal productivity loss. Read more “We could get back to work with minimal productivity loss”
Scot really went the extra mile
I run Windows 7 on my office laptop. At the time, Microsoft was giving away Windows 10. I usually leave my laptop on throughout the day. One day I had left the office to go do some chores. When I returned, I saw that Windows 10 was being installed without my permission. There was nothing I could do to stop it. Scot from Scot Fixes PCs had informed me not to do the upgrade before this happened. After the upgrade, I had some problems. I contacted Scot and he came down to my office to take a look. Scot told… me that some of the Windows 10 got damaged and was not repairable. He took the laptop, backed it up and with Microsoft’s assistance, installed fresh copy of Windows 10. He put all of my files, and ran Windows Update to update the computer. When he returned to my office, he hooked up an additional screen, and installed my printer on my network with the appropriate drivers. He also installed a program that cleans up my temp files so that my computer doesn’t become sluggish. Scot also recommended Shadow Protect to back up my computer. He set it up and showed me how it works. Scot really went the extra mile. I am now more productive at my job as it is quicker to complete tasks by having two screens of information. I highly recommend Scot! Read more “Scot really went the extra mile”
Scot is willing to go the extra mile which is hard to find these days
Scot thinks proactively and strategically, and is quick to find solutions to your PC dilemma. He acts with the utmost integrity in all interactions and can communicate with any customer, be they 11 or 51! Scot is willing to go the extra mile which is hard to find these days. His personalized attention is a welcome change in today’s fast paced environment. I will use Scot for all my PC needs- be it for advice on the latest innovations or any functional issues with my current equipment!
Scot is a tenacious technician focused on providing the most cost-effective and practical technology solution
I had performed the free upgrade from Windows 7 to Windows 10. Sometime later, my wife wanted to install some software but could not. I contacted my go to guy Scot from Scot Fixes PCs. He came over and looked at my wife’s pc. He tried several tools to try and fix the problem. None of them worked. After about 30 minutes, Scot knew it could not could be fixed so he did an image backup of the computer. After the backup Scot re-installed Windows 10. He applied some driver updates and installed any additional software. He restored all of… the data from the image back up to the computer. In about 2 hours of time, my wife was back in business. I asked him to take a look at my computer. My icloud software was not working. Scot told me that he couldn’t give me answer right away. He had to do some research. That evening Scot sent me three links in an email. One I tried worked with some minor tweaking. I have known Scot for quite a while. I recommend Scot Gerardi owner of Scot Fixes PCs to anyone looking for support in their small business or home based technology. Scot is a tenacious technician who is always focused on providing the most cost-effective and practical technology solution. This is THE place to go for computer repairs and service. Scot is honest, knowledgeable, and dedicated, and will do whatever it takes to resolve your computer’s issue. Read more “Scot is a tenacious technician focused on providing the most cost-effective and practical technology solution”
Thanks to you our whole family is back to normal in cyberspace
Not only did you respond to our urgent computer breakdown so promptly but applaud your support and expertise in successfully resolving our frustrating dilemma. Thanks to you our whole family is back to normal in cyberspace. We have whole heartedly encouraged family, friend and co-workers to engage your services to rectify any computer glitch they may encounter and of course we will contact you for all our future needs.
Scot made an inconvenient situation SIMPLE for someone who knows very little about computers
Scot was exceptionally helpful with fixing major software issues on my mother’s computer. Scot even created a disc to restore my mother’s computer in the event she ever had another major software issue. Scot made an inconvenient situation SIMPLE for someone who knows very little about computers. I highly recommend Scot to ANYONE who has a computer problem or question. He is always happy to help, prompt, and gets the job done right the first time.
Scot truly is very knowledgeable and would use him again for any of my foreseeable computer needs
My computer runs Windows 7 and it would not boot up. I contacted Scot from Scot Fixes PCs to see if he could fix. He took my all in one and within 30 minutes after he took it, my Windows 7 was repaired. He did inform me that he thought the hard drive on the computer was failing. Scot’s assessment though was to replace the hard drive since my computer is 7 years old, but with the advice of my son, the decision was to sit on it. Then about a month later the problem happened again. After further investigation,… the hard drive’s health was deteriorating and had to be replaced. He tried to repair the hard drive with a Windows tool but was unsuccessful. He tried to run two disk repair tools but they failed as well. He purchased me a new hard drive. Scot tried to do a copy of the old hard drive to the new one and that failed. His last resort he told me was a backup program called “Shadow Protect” from Storagecraft. He was able to backup the old hard drive and restore it to the new drive with some minor configuration changes. He told me that after the computer booted up, he cleaned the computer up of programs that I never used. All of this was done very quickly and I had my computer back within 24 hours. That’s fast! It was a very nice surprise. Scot truly is very knowledgeable and would use him again for any of my foreseeable computer needs. Read more “Scot truly is very knowledgeable and would use him again for any of my foreseeable computer needs”
I highly recommend
Scot quickly diagnosed my HP desktop and found the motherboard and graphics card stopped working without giving me any warning. It was no simple fix since HP no longer supplied the motherboard and with Scot’s persistence found another source. He was able to replace the motherboard and graphics card without much difficulty. Scot was very upfront with realistic estimated costs so I could evaluate going forward. He was very cost conscious finding parts at a reasonable expense and holding his labor to a minimum. Scot kept me apprised of the repair status so I knew exactly what to expect when… he returned my computer. I highly recommend him because he got me out of a serious jam. He can do that for you too! Read more “I highly recommend”
I would highly recommend him for personal and business computer issues. A true pleasure!
We called Scot from Scot Fixes PCs on a recommendation from a community business associate. As busy as he was, he came to the office to assess what the problem might be. The company was having problems with the default applications and in one area, there was also an issue with our internal systems. Scot not only alleviated the issues on our computers but sat and explained what the problems had been. He then asked permission to ensure that our security systems were updated on the computers and very quickly and efficiently addressed those. Not only was Scot very knowledgeable… and efficient, I most appreciated his patient explanation to the management team on what had gone wrong, how he had fixed it and the best way to avoid further issues. We had a few follow up questions after Scot completed his work and he was so patient and thorough in addressing any further knowledge that we needed to ascertain. I would highly recommend him for personal and business computer issues. A true pleasure! Read more “I would highly recommend him for personal and business computer issues. A true pleasure!”
Scot has been invaluable to us with his reliable service and attention to detail
Scot was very quick to handle immediate and pressing problems with our computer system. His effort and innovative thought process makes him a special problem solver. He also instituted a new approach to our computing that has saved us many hours. His vast knowledge of software allows us to purchase updates at a fraction of the cost. Since we do not have an IT person on staff, Scot has been invaluable to us with his reliable service and attention to detail.
Scot saved me what could have been hours of frustration
My husband recently passed away. He had a laptop that hadn’t been used in a while. I wanted to use it and learn. I had asked a friend if she knew anyone that could fix the laptop. She recommended Scot from Scot Fixes PCs. I contacted Scot. I told him about the problems I was having with the laptop. I brought the laptop to him. He assessed the situation. He told me that the Windows Update feature was damaged in no way of repair so he had to re-install Windows 7. He backed up the computer before he did the… re-install. Scot installed Windows 7, ran Windows update and updated the drivers. He also installed MS Office. When I got the computer back, it worked very well. I contacted Scot several more times because I could not print and receive email. He told me that my printer was shot. He reconfigured my Outlook remotely. I am so glad I contacted Scot. I am not a computer savvy person. Scot made the process easy. He saved me what could have been hours of frustration. Now I can use my computer in peace without headaches. Scot is very knowledgeable. He knows exactly what to do and he lets you know what is going on. I highly recommend his services. You won’t be disappointed! Read more “Scot saved me what could have been hours of frustration”
We’ve never had a computer situation Scot couldn’t handle
We fortunately met Scot Gerardi from Scot Fixes PCs years ago through a neighbor who recommended we call Scot when we were faced with a computer problem. Scot is not only a competent computer technician, but has become our friend who has made himself available to help us out whenever we call him with a PC problem. Over approximately the past six years Scot has repaired several computers for us and has set up many of our new machines with the necessary software, etc. We have never had a problem with the work Scot has done for us. He’s the… best of the best amongst any computer technicians I have had to depend on and gets the job done in a reasonable amount of time. He is conscientious and pays attention to detail. Scot takes the time to explain the computer problems to us in a way that we can understand and is always willing to answer our questions and assist us in understanding the details that are difficult for us to comprehend. We’ve never had a computer situation Scot couldn’t handle. He has always been a reliable service provider who is efficient and most dependable. He often comes to our aid on a moment’s notice and always arrives on time. When he says he’ll be there, he’s there. Whatever the computer problem is, Scot has usually been able to diagnose the problem over the phone and has never left us without the help we needed. Thank God for Scot! Call Scot Fixes PCs and you’ll be happy you did! Read more “We’ve never had a computer situation Scot couldn’t handle”