Customer Testimonials

Wonderful job! Everything as I asked for, you are REALLY good at what you do! And very reasonable pricing. You blow away Geek Squad. Got all documents, favorites, office on to one drive and gmail.

My laptop seems to be working much better. Thank you
Thank You, Thank You Very Much – Elvis circa 1950ish

I did not need a new computer, Scot went the extra-mile to diagnose the real issues and fix them.

I am currently running my business out of my home, which everyone knows means that all technical ‘support’ falls squarely on my shoulders! I run some operationally heavy applications on my laptop, and their performance is crucial. I started noticing that the performance of my laptop was worsening by the day. Not only was I getting the dreaded “Blue Screen” followed by my system crashing, but also my CPU usage was nearing 100% and everything that I was running was slowing way down. I feared my only solution was to buy a new computer!

Without knowing what to do, I did a quick internet search of technical support in my area and discovered Scot. What a Lifesaver! I now feel like I have my own IT department!!

Scot arrived at my house on time and ready to work. It turns out this was not your run-of-the mill issue that could be solved by simply ‘deleting cookies’ and scanning for viruses. Scot took the time to REALLY figure out what was going on. The issues were complicated and not straight-forward, but Scot went the extra-mile to diagnose the real issues and fix them. It was very clear that the performance of my ‘machine’ was important to him. I am happy to say that my computer is restored to it’s original glory and I do NOT need a new computer! Not only that, there was one lingering item that bothered him about the speed of my processor (Intel CORE i7) that didn’t sit right with him so he did some further research after he left and even CALLED me the next day with a solution that he found. He walked me through it and, BINGO, my CORE i7 is now performing as it should. This is not your ordinary ‘technical support’. Scot is an experienced professional who brings comprehensive knowledge to bear. I am extremely pleased with the results and relieved to know that I now have a resource to call on if I run across technical issues.

I run and manage a Pest Control Business. The Spring and Summer months are the height of our season, although we have become a year-round business. Due to this reason, I contacted Scot Gerardi from SCOT FIXES PCS. We wanted a local computer company/contact to set up and service our computer needs. Scot offered suggestions on new computers for our office. He met me at MICRO CENTER in Paterson NJ to view some computers. He also discussed our needs with the salesman at the store. We made the decision to purchase several POWERSPEC computers at MICRO CENTER. The computers are fast due to the SSD drive supplied with them. Scot also purchased and picked up 2 new LED monitors for our office. He installed and set up the computers with respective software, MS, OFFICE, and ANTIVIRUS. Scot also connected all necessary printers and connected us to our network. He tested all hardware equipment after the installation. He did this in a timely and efficient manner and we were up and running smoothly in half a day. Scot also set up a laptop for the office. He installed software to make WINDOWS 10 look like WINDOWS 7 which we preferred to work with.

Over time, we have had some minor computer issues which Scot has resolved in a timely and efficient manner with no problem. We are very happy with the work that Scot has done for us along with his professional expertise.

I would highly recommend Scot with SCOT FIXES PCS for all your computer and software needs. He is most professional, highly knowledgeable and a pleasure to work with.

My husband recently passed away. He had a laptop that hadn’t been used in a while. I wanted to use it and learn. I had asked a friend if she knew anyone that could fix the laptop. She recommended Scot from Scot Fixes PCs. I contacted Scot. I told him about the problems I was having with the laptop. I brought the laptop to him. He assessed the situation. He told me that the Windows Update feature was damaged in no way of repair so he had to re-install Windows 7. He backed up the computer before he did the re-install. Scot installed Windows 7, ran Windows update and updated the drivers. He also installed MS Office. When I got the computer back, it worked very well. I contacted Scot several more times because I could not print and receive email. He told me that my printer was shot. He reconfigured my Outlook remotely. I am so glad I contacted Scot. I am not a computer savvy person. Scot made the process easy. He saved me what could have been hours of frustration. Now I can use my computer in peace without headaches. Scot is very knowledgeable. He knows exactly what to do and he lets you know what is going on. I highly recommend his services. You won’t be disappointed!

I have known Scot from Scot Fixes PCs for many years and over that time, he has done a lot of work for me. Scot is very professional, responsive and has solid experience with both Macs and PC. Scot addresses issues quickly, in some cases, on the same day. More complex issues may only take days instead of weeks.

My daughter complained that her Macbook Pro was very slow. I contacted Scot. He came and took the laptop because Scot offers a tune up of any computer for $99. After cleaning up the computer, the problem escalated due to problems with the hard drive.

Scot called me and we discussed hard drive replacements. I decided to put an SSD (Solid State Drive) into her Macbook Pro. Scot installed the SSD drive and found out that the drive was not working. After trying a few options, contacting Apple a few times, Scot knew the SSD drive was not supported by this Macbook Pro. Scot installed a hybrid hard drive (A cross between an SSD drive and a regular hard drive) that he had available. After that Scot installed the operating system and made some minor configuration changes. Once Scot gave my daughter back her Macbook Pro she began using it and immediately noticed the increased speed which pleased her very much. My daughter told Scot that she had to wait minutes after each mouse click. Even though Scot ran into snags, my daughter’s laptop was back up and running in no time.

Scot also installed a brand-new Netgear wireless router in our kitchen. He made sure the wireless network’s signal was throughout my home. My kids now could use their laptops in their bedrooms with good connectivity.

Scot also copied all of the data off of our old Dell desktop and put it on a brand-new laptop I just purchased. He set up our profiles, outlook and installed virus and malware products to ensure our PC was protected from future threat.

I highly recommend Scot for any kind of computer issue. He is always my first call when something goes wrong with any of our computers and he never disappoints.

My husband had passed away and I was left with two laptops. I needed to find someone to get them in shape. I came across Scot from Scot Fixes PCs. I read many of the testimonials so I knew he was the person I needed. I spoke to Scot and brought the laptops to him. He told me that he would take a look at them and contact me with what the next steps would be. Scot contacted me and asked me what I wanted and he told me what was going on. My biggest complaint was that both laptops were slow. Scot cleaned them up, installed MS Office, installed a newer version of Windows 10 on one of the laptops, installed antivirus, and a program that made Windows 10 look similar to Windows 7. He also defragged the hard drives. What an improvement! The laptops ran like when they were first purchased. Boy am I glad I found Scot. I am a visiting nurse so I am pretty busy. Scot saved me countless hours of trying to do everything myself. If you want your computer to run like the first day you bought it, contact Scot. You won’t be disappointed!

We fortunately met Scot Gerardi from Scot Fixes PCs years ago through a neighbor who recommended we call Scot when we were faced with a computer problem. Scot is not only a competent computer technician, but has become our friend who has made himself available to help us out whenever we call him with a PC problem. Over approximately the past six years Scot has repaired several computers for us and has set up many of our new machines with the necessary software, etc. We have never had a problem with the work Scot has done for us. He’s the best of the best amongst any computer technicians I have had to depend on and gets the job done in a reasonable amount of time. He is conscientious and pays attention to detail. Scot takes the time to explain the computer problems to us in a way that we can understand and is always willing to answer our questions and assist us in understanding the details that are difficult for us to comprehend.

We’ve never had a computer situation Scot couldn’t handle. He has always been a reliable service provider who is efficient and most dependable. He often comes to our aid on a moment’s notice and always arrives on time. When he says he’ll be there, he’s there. Whatever the computer problem is, Scot has usually been able to diagnose the problem over the phone and has never left us without the help we needed. Thank God for Scot! Call Scot Fixes PCs and you’ll be happy you did!

I had performed the free upgrade from Windows 7 to Windows 10. Sometime later, my wife wanted to install some software but could not. I contacted my go to guy Scot from Scot Fixes PCs. He came over and looked at my wife’s pc. He tried several tools to try and fix the problem. None of them worked. After about 30 minutes, Scot knew it could not could be fixed so he did an image backup of the computer. After the backup Scot re-installed Windows 10. He applied some driver updates and installed any additional software. He restored all of the data from the image back up to the computer. In about 2 hours of time, my wife was back in business. I asked him to take a look at my computer. My icloud software was not working. Scot told me that he couldn’t give me answer right away. He had to do some research. That evening Scot sent me three links in an email. One I tried worked with some minor tweaking. I have known Scot for quite a while.

I recommend Scot Gerardi owner of Scot Fixes PCs to anyone looking for support in their small business or home based technology. Scot is a tenacious technician who is always focused on providing the most cost-effective and practical technology solution.

This is THE place to go for computer repairs and service. Scot is honest, knowledgeable, and dedicated, and will do whatever it takes to resolve your computer’s issue.

I run Windows 7 on my office laptop. At the time, Microsoft was giving away Windows 10. I usually leave my laptop on throughout the day. One day I had left the office to go do some chores. When I returned, I saw that Windows 10 was being installed without my permission. There was nothing I could do to stop it. Scot from Scot Fixes PCs had informed me not to do the upgrade before this happened. After the upgrade, I had some problems. I contacted Scot and he came down to my office to take a look. Scot told me that some of the Windows 10 got damaged and was not repairable. He took the laptop, backed it up and with Microsoft’s assistance, installed fresh copy of Windows 10. He put all of my files, and ran Windows Update to update the computer. When he returned to my office, he hooked up an additional screen, and installed my printer on my network with the appropriate drivers. He also installed a program that cleans up my temp files so that my computer doesn’t become sluggish. Scot also recommended Shadow Protect to back up my computer. He set it up and showed me how it works.

Scot really went the extra mile. I am now more productive at my job as it is quicker to complete tasks by having two screens of information. I highly recommend Scot!

My computer runs Windows 7 and it would not boot up. I contacted Scot from Scot Fixes PCs to see if he could fix. He took my all in one and within 30 minutes after he took it, my Windows 7 was repaired. He did inform me that he thought the hard drive on the computer was failing.

Scot’s assessment though was to replace the hard drive since my computer is 7 years old, but with the advice of my son, the decision was to sit on it. Then about a month later the problem happened again. After further investigation, the hard drive’s health was deteriorating and had to be replaced. He tried to repair the hard drive with a Windows tool but was unsuccessful. He tried to run two disk repair tools but they failed as well. He purchased me a new hard drive. Scot tried to do a copy of the old hard drive to the new one and that failed. His last resort he told me was a backup program called “Shadow Protect” from Storagecraft. He was able to backup the old hard drive and restore it to the new drive with some minor configuration changes. He told me that after the computer booted up, he cleaned the computer up of programs that I never used. All of this was done very quickly and I had my computer back within 24 hours. That’s fast! It was a very nice surprise.

Scot truly is very knowledgeable and would use him again for any of my foreseeable computer needs.

We have high praise for Scot and the work he did here in our office at RE/MAX Heritage Properties in Flanders.

There were numerous issues that needed to be taken care of (including setting up some of the computers to our network; updating and installing anti-virus software, scanning all the office computers for malicious software and resetting our wireless network).

Scot handled these tasks very quickly and efficiently and was able to respond within a day of our initial request.

We would highly recommend Scot from “Scot Fixes PCs” and plan to use him when our IT needs change or upgrades are needed in both our Chester and Flanders offices.

Scot Gerardi from Scot Fixes PCs really does fix pcs and everything else connected to your pc.

I had a few computer support professionals help us with our home computers but they either got bored (with the kids’ computers) or couldn’t find the time for an appointment to analyze what we needed and how to help us plan.

We love using our technology but it was sometimes difficult for us to figure out what to do — and Scot came to the rescue.

One time, Scot helped me go shopping for my office computer and printer.

Of course, he then scheduled time for the set-up. Scot was very thorough with our new pc setup: copying data from the old desktop to the new, configuring Outlook, installing multiple printers and more. He has cleaned up viruses, added a Windows 7 like start button to our Windows 10 computers. He has done much more.

If a problem doesn’t have an obvious answer, then Scot will do research and you will definitely hear back whether via phone or email.

He is always available except when he is with a client — and you get the same respect.

He won’t take time away from you when it is your computer problem.

As an added bonus – he teaches you a few principles so that you might be able to solve some problems on your own.

Call him the next time you have a problem and your current support team/person can’t find the time to help you or can’t fix the problem.

Scot will fix it!

We called Scot from Scot Fixes PCs on a recommendation from a community business associate. As busy as he was, he came to the office to assess what the problem might be.

The company was having problems with the default applications and in one area, there was also an issue with our internal systems.

Scot not only alleviated the issues on our computers but sat and explained what the problems had been.

He then asked permission to ensure that our security systems were updated on the computers and very quickly and efficiently addressed those.

Not only was Scot very knowledgeable and efficient, I most appreciated his patient explanation to the management team on what had gone wrong, how he had fixed it and the best way to avoid further issues.

We had a few follow up questions after Scot completed his work and he was so patient and thorough in addressing any further knowledge that we needed to ascertain.

I would highly recommend him for personal and business computer issues. A true pleasure!

Scot is a life saver (and good at what he does). He pays attention to detail, explains what he does and why and is very easy to work with. Scot came to my home, removed the spyware on my main computer, then wouldn’t stop until all issues were resolved which included re-installing windows and daily used applications. While he was here, he also looked at my laptop and second computer and gave me suggestions for those. I recommend Scot to my friends and business associates just about everyday!

Scot was exceptionally helpful with fixing major software issues on my mother’s computer. Scot even created a disc to restore my mother’s computer in the event she ever had another major software issue. Scot made an inconvenient situation SIMPLE for someone who knows very little about computers. I highly recommend Scot to ANYONE who has a computer problem or question. He is always happy to help, prompt, and gets the job done right the first time.

The best thing about Scot is that even though he lives miles and miles away from me, he can still fix my computer! I’ve turned to him numerous times with multiple, sticky, frustrating computer problems of all kinds. Every single time he’s amazed me with his computer knowledge. What’s even better is that he’s focused on educating you at the same time, so he’s very articulate when providing instructions. Plus he goes above and beyond to help you out of your jam, and his rates are extremely reasonable for the knowledge and value he provides. One time he sent some advice to me and I sent it to all my friends. Now even my mother says “Did you call Scot?” and she doesn’t even know him! She just remembers the email I sent her because the advice helped her!

You know you’re in trouble when your approaching deadline and your computer screen goes blank. That’s when you call Scot Gerardi. He’s loyal to his customers, cuts through the detail for you and gets your operations back up and running. His competence is only outdone by his care and concern for his customers. It’s a welcome relief to have Scot on hand as the go-to person for IT support. I welcome the opportunity to recommend Scot to the small business community.

Scot Gerardi is a life saver. My computer was attacked by spy ware, and in my paranoia about spy ware and viruses, I made a bad situation worse. Scot really came to my rescue. He kept me calm and pushed my fears away. He was confident that he could save my data and restore my computer to optimal working status, and he delivered. Scot repaired my pc and gave me advice and counseling about what to do to prevent problems with my computer in the future. I was amazed that he got my computer up and running in a such a short time. If you ever have problems with your pc, Scot is the person to call.

Scot was very quick to handle immediate and pressing problems with our computer system. His effort and innovative thought process makes him a special problem solver. He also instituted a new approach to our computing that has saved us many hours. His vast knowledge of software allows us to purchase updates at a fraction of the cost. Since we do not have an IT person on staff, Scot has been invaluable to us with his reliable service and attention to detail.

Scot thinks proactively and strategically, and is quick to find solutions to your PC dilemma. He acts with the utmost integrity in all interactions and can communicate with any customer, be they 11 or 51! Scot is willing to go the extra mile which is hard to find these days. His personalized attention is a welcome change in today’s fast paced environment. I will use Scot for all my PC needs- be it for advice on the latest innovations or any functional issues with my current equipment!

The key is that Scot not only has the expertise in technology but he also has the people skills as to be very considerate of the end user. He not only gets the job done right but he is a pleasure to work with. After successfully getting the office running at optimum performance he then went to all of our homes and installed remote access which has changed all of our lives completely! And then he managed to get us doing things on our home systems that we never even knew was possible.

You were solely responsible for the re-imaging of all the office machines, the installation of the new server and its software, the backup system and the security system. All were done flawlessly and continues to operate very successfully. The office staff is extremely pleased with the current environment. After spending some 35 years in Information Technology at various senior management positions including CIO for a major Insurance company, you have demonstrated a vast array of technical skill and interpersonal skill rarely found in the IT technician. We are very fortunate to have someone with the depth and breadth of skill supporting our operation.

Scot is a person of the utmost character, a highly motivated self-directed successful person, who consistently puts the customer’s needs first. Scot has helped me and my staff develop good computer habits by automating many of the tasks needed to optimize a personal computer and being able to keep it running at peak efficiency.

Scot takes his customer focus to an extreme. Scot, with his incredible patience, walked me through step by step until we resolved my issues. He is also very knowledgeable in his field. He recommended to me a few ideas that nowhere else I could have gotten. Beyond my impressions of Scot I have been approached by several others who know Scot and universally they told me how helpful he was to them. Scot is always ready and available to provide assistance to others.

Scot has a broad range of software and hardware experience, but what makes him unique is his ability to relate to those who don’t have his level of IT savvy. If necessary, he is meticulous in researching and explaining relevant information. He relates well and is there to help anyone in need of IT assistance, regardless of his or her ability in operating or owning computers. He is highly competent, and truly a ‘people’ IT person.

He is the perfect answer for the small business person. He has the expert depth of knowledge, the great customer service attitude, and is incredibly cost sensitive. He lays out the pros & cons of solutions with their costs, so that I can make the most intelligent decision for my business. Any business, large or small, would be exceptionally well served in using Scot’s services. He is at the top of my list of trusted service providers.

Scot Gerardi has been a delight to work with! He has both technical talents and interpersonal skills—a rare combination when it comes to many IT professionals. Scot provides remote IT support for the various businesses I operate. On more than one occasion, he has prevented problems from morphing into a major crisis. He anticipates needs, researches the latest, and gets back to me with options so that I can make the best decisions.

I honestly feel that if I had called someone else to assist us with our computer, we would have ended up having to replace the whole thing. If we had tried to deal with the problem (and Dell) on our own, we would not have had the technological skills or the vocabulary needed to get the issues solved. You were friendly and caring about our situation, kept us updated throughout the entire process and walked me through every step clearly, so that I understood what was happening and what would come next. Above and beyond ALL that, you are a very warm, genuine person and were a pleasure to deal with. I think this may be your biggest asset because in a tech world, people aren’t always kind to those of us with limited computer knowledge.

Not only did you respond to our urgent computer breakdown so promptly but applaud your support and expertise in successfully resolving our frustrating dilemma. Thanks to you our whole family is back to normal in cyberspace. We have whole heartedly encouraged family, friend and co-workers to engage your services to rectify any computer glitch they may encounter and of course we will contact you for all our future needs.

Scot handled my computer in a very timely fashion. My computer had been running slow and all of the sudden was infected with spyware. I took my computer to Scot and he knew the problem right away. Scot was very quick to delete the spyware and re-installed windows including all of my saved programs from my hard drive! He also created an image for my computer just in case it happens again. Whether you know computers, or just got one, Scot is quick, reliable, and knowledgeable of IT and I recommend him for all of your computer needs!

One morning I turned on my laptop to start my workday. I stepped away for a few minutes since it was slow to boot up. When I returned, I noticed my laptop screen was black with a white cursor and nothing else. Rebooting didn’t help. Since I did not have a clue as what to do, I contacted Scot whom I had met at a networking group. Scot was able to repair my Vista operating system, save my data & had me up and running again within 2 days! Scot saved me lots of time, money and frustration. Knowing I needed to purchase an additional computer, he was able to also assess my needs, advised me on a new laptop purchase, set it up and even helped saved $200. If you are in a jam and need to get back up and running quickly or need to make a new computer purchase & are unsure of your needs, I highly recommend giving Scot a call. He sure saved my company from a complete disaster & I now have someone I can count on!

I had a really difficult virus infestation that caused my hard drive to spin continuously. Norton couldn’t deal with it and our IT guy had one suggestion – no help. One day in walked Scot who actually thought through the problem, and with some special tools scanned my computer for spyware and viruses and found 13 different Win32 infestations. He also suggested a memory upgrade which he installed for a very reasonable cost, found software updates I wasn’t aware of, defragged the hard drive, and left me with a screaming machine and a silent hard drive! I’ve used a pc every day since the AT’s – dos floppy to boot and worked for large companies where I was typically the IT guys go-to for translating their instructions into human speak. Scot’s visit was the most effective diagnosis and fix I’ve ever had. AWESOME JOB!

My wife Lucia had gone to her Rosary & Altar Society meeting where Scot was answering the audience’s computer related questions. Since our computer was very slow at getting onto the internet and running applications, we decided to call Scot. He upgraded the memory, substituted our antivirus for a more efficient one, removed programs that we didn’t use, cleaned up the junk files and defragged the hard drive. When we got the computer back we were pleasantly surprised on how much faster it was. I highly recommend Scot to get your computer running in tip top shape.

Scot quickly diagnosed my HP desktop and found the motherboard and graphics card stopped working without giving me any warning. It was no simple fix since HP no longer supplied the motherboard and with Scot’s persistence found another source. He was able to replace the motherboard and graphics card without much difficulty. Scot was very upfront with realistic estimated costs so I could evaluate going forward. He was very cost conscious finding parts at a reasonable expense and holding his labor to a minimum. Scot kept me apprised of the repair status so I knew exactly what to expect when he returned my computer. I highly recommend him because he got me out of a serious jam. He can do that for you too!

Almost every weekday morning I watch a daily mortgage/real estate show that offers quick industry updates and relevant scoop and this particular morning, when I went to view the video, my computer crashed and gave me a blue screen. I called Scot who is the computer guy in my networking group. He informed me that the video driver needed to be upgraded. It took him a little while to find the right one since this driver had particular problems. Once found, Scot installed and tested it. Thank goodness no more crashes. Scot also cleaned my assistant’s computer of spyware, viruses and a rootkit. I am glad I know Scot because he got both my assistant and I out of a real jam quickly so we could get back to work with minimal productivity loss.

Our wireless network has not worked consistently for a long time. We turned to a well known computer repair service twice for resolution. The results from each computer repair service gave us a working network for only two weeks after each visit. We needed a more robust solution since most of our computers connect to the internet wirelessly. Scot from ScotFixesPCs was referred to us by a neighbor. Scot assessed the situation, applied a firmware update to the router, changed the wireless channel, gave us some tips and our wireless network has consistently worked. I highly recommend Scot to fix any network issues that you may have. He fixed the problem within an hour because he knew exactly what to do. We are overjoyed and relieved! We know we can count on him to fix our computer issues.